Legal
Cancellation & refund policy
Last updated: 20 October 2026
This policy covers editing jobs and UGC bookings placed on snapja.com or in the Snapja app, operated by Meharix Private Limited ("Snapja"). It forms part of our Terms of Service, section 4 (bookings, payments and escrow). Shoot bookings and custom quotes carry the terms shown at the time of booking.
1. Before you pay
An unpaid order costs nothing. If you close the payment window or your payment fails, the order is saved under My orders so you can pay later, or cancel it free of charge. Nothing is charged until a payment is captured.
2. How your payment is held
Payment is collected upfront through our payment partner, Razorpay, and held by Snapja. It is not paid to the editor or creator until you approve the delivered work, or until the review window shown on your order passes without a dispute (seven days after delivery), after which the order is approved automatically.
3. Cancelling an order
You can cancel from the order page at any time before the order is completed. What is refunded depends on how far the work has progressed when you cancel:
| Stage | Refund | Fee |
|---|---|---|
| Before an editor or creator startsYour order is paid but nobody has picked it up yet. | 100% | 0% |
| Work in progressAn editor or creator has accepted and started. | 80% | 20% |
| Revision requestedYou asked for changes to a delivered draft. | 70% | 30% |
| Draft delivered, not yet approvedThe finished work is ready for your review. | 40% | 60% |
- Cancellation is free before an editor or creator picks up your order. Once they have accepted and started, the fee covers the work already done.
- Fee percentages apply to the amount you paid, including GST. The exact refund and fee are shown on the order page before you confirm, and the server applies the same tiers.
- Completed orders cannot be cancelled. Your payment is released to the editor or creator when you approve the delivery. If something is wrong with the delivered work, raise a dispute from the order page during the review window instead of approving.
- While a dispute is open, cancellation is paused until our team has resolved it.
4. When Snapja, the editor or the creator cancels
- If an editor or creator withdraws from your order, it goes back to the pool for someone else to pick up, at no cost to you.
- If nobody is available in time, or Snapja or the creator cancels a confirmed order, you receive a full refund.
5. How refunds are paid
Refunds go back to the original payment method through Razorpay, usually 1–3 business days (some banks take longer). We email you when a refund is initiated. If a refund cannot be processed automatically, our support team follows up with you directly.
6. Disputes
You can open a dispute from the order page once a draft has been delivered, or once the editor's or creator's delivery deadline has passed. Approval, revisions and cancellation are paused while it is open, and our team reviews the order with both sides. Depending on the outcome, the payment is released, refunded to you, or the order continues as normal.
7. Contact
Meharix Private Limited (operating Snapja), Hyderabad, Telangana, India
Email: support@snapja.com